Is there a minimum order quantity?
For mosque carpets with bespoke patterns and colours, the minimum order is 200 m². If you choose colours already in production, we can manufacture your chosen pattern without a minimum area requirement.
For hotel carpets with bespoke patterns and colours, the minimum order is 500 m².
How long does production take?
Bespoke carpet production takes 6–8 weeks. We confirm the production and dispatch schedule for your order alongside the project details.
Transit time is assessed separately, depending on the delivery address and shipping method.
Can you manufacture carpets in our own patterns and colours?
Yes. We design and manufacture carpets for mosque and hotel projects in your chosen patterns, colours and dimensions.
Our design team considers your ideas and visual references alongside the architecture of your project. Production begins once the design, colours and quality specification have been approved. The minimum order conditions for the relevant product group apply to bespoke orders.
Do you offer measuring and professional installation?
Yes. In Turkey, our own teams provide measuring, layout planning and professional carpet installation.
For overseas projects, we support installation in coordination with local fitting teams. The scope of the service depends on the project’s location and requirements.
Do you send samples? Is there a charge?
Yes, we send samples free of charge. You can examine the colours, texture and materials before making your selection.
Simply use the sample request form to share your preferred product group, any pattern and colour preferences, the recipient’s full name and phone number, and the complete delivery address.
What does your warranty cover, and how long does it last?
Our mosque and hotel carpets carry a two-year warranty against manufacturing defects.
The following damage, where it does not result from a manufacturing defect, is excluded:
- Damage caused by wetting, flooding, excessive humidity or leaving the carpet wet for an extended period.
- Damage caused by unsuitable cleaning products, harsh chemicals, abrasive equipment or incorrect washing and drying methods.
- Damage caused by misuse, use outside the intended application, cuts, burns or other external factors.
- Normal wear and tear associated with the duration and intensity of use.
Warranty claims are assessed following an examination of the reported issue and its cause.
Which countries do you ship to?
We ship throughout Turkey and to projects overseas. Drawing on our experience supplying 59 countries, we plan orders and deliveries for a wide range of destinations.
Share your delivery country and address with us to discuss suitable shipping options for your project.
Can you arrange shipping and door-to-door delivery?
Yes. We organise shipping according to the agreed terms and can also arrange door-to-door delivery on request.
The delivery terms, transport costs and scope of service are clearly stated at quotation stage.
What fire, acoustic and quality documentation is available?
The fire performance of our mosque and hotel carpets is specified by their Bfl-s1 reaction-to-fire classification.
Acoustic performance differs by product group:
- Mosque carpets: NRC 0.40 and SAA 0.37 sound absorption values.
- Hotel carpets: sound absorption value of 0.25, Class E.
Information on Woolmark and Wools of New Zealand licences and CE marking is available according to the product and quality option. Our quality, environmental, and occupational health and safety management systems are certified by DQS.
Visit our Technical Specifications and Certifications page for product specifications and documentation details.
What are your payment terms?
Our standard payment terms are a 50% deposit when the order is placed, with the remaining 50% payable before dispatch.
Payments are made by bank transfer. The payment schedule and other commercial terms for your order are stated in the quotation or pro forma invoice.
How should I clean and maintain the carpet?
Vacuum as frequently as the level of use requires. Treat spills and stains promptly, using methods appropriate to the carpet’s material.
Avoid harsh chemicals, abrasive brushes and excessive wetting. When using wet cleaning methods, effective moisture extraction and complete drying are essential.
For deep cleaning, use professionals experienced in wool carpet care and follow the care instructions for your specific product.
Have Another Question?
Contact us for guidance on product selection, design, ordering or installation.